Welcome to Palmeera.com the ultimate destination for satisfaction and gifting. We strive to ensure our customers receive the best shopping experience and we hope that you enjoy all our website that has to offer.

These Terms and Conditions, together with all other documents referred to herein, set out the terms under which Goods are sold by Palmeera through this Website. Kindly read these Terms and Conditions carefully and ensure that you understand them before ordering any Goods from
our Website

We may update this Policy from time to time without notice to you by posting the updated Policy on the Website, so we invite you to review this page periodically. When you place an Order through our Website, you are deemed to have adhered to the latest version of the Terms and Conditions then posted on our website.

If a change in law means that we need to change our Website Terms after you have placed an Order but before it has been fulfilled, we are obliged to apply that change to your Order. The version posted at the time your Order was placed will apply. If you do not agree by these Terms and Conditions, you shouldn’t order Goods through our Website.


Payment for Goods and related delivery charges must always be made in advance, and you will be prompted to pay during the order process or on delivery under cash payment.
We currently accept the following tender types for Orders placed on our website: VISA,
MASTERCARD and MyFatoorah.

 By entering payment details onto our website, you warrant that you are duly authorized to pay using those details. We reserve the right to decline orders without liability to you where we believe payments are not authorized, the payment method is not valid or where we do not think you are authorized to use the relevant tender type.


When you place an Order with us, then subject to your rights to cancel or return the items, you commit to buy in that Order, at the price indicated including any delivery fees, taxes and duties where applicable.

Orders are subject to our acceptance, which we may withhold in our sole discretion including for reasons such as ineligibility, inability to confirm payment authorization, suspected fraud, shipping restrictions and stock availability. Items in our Website cart are not reserved until your Order is paid for.

The Website may contain or provide information regarding the availability of merchandise. This information can be used to estimate the likelihood that an item will be available immediately upon Order placement. 

Unfortunately, we cannot guarantee that an item stated to be available will actually be available right away, as inventory can change throughout the day. In rare cases, a product may be available when you place an Order but sold out by the time, we process the Order. Should this happen, we will notify you.

Product Returns & Refunds

Your order is guaranteed to arrive in perfect condition at the specified shipping address provided.

If you are not completely satisfied with the quality of your order upon arrival, then kindly contact Customer Care within 24 hours of order receipt.

Refunds, if approved, will be made between 7 and 14 days – onto the original mode of payment.

For more details, please visit our Returns Policy page.

Other Important Terms

We may suspend & cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these Terms and Conditions and the suspension or cancellation of your registration and your right to use our Website shall not affect either party’s statutory rights or liabilities.

The Contract is between You and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

Law and Jurisdiction

You acknowledge and agree that our Website Terms constitute the complete and exclusive
agreement between us concerning your use of the Website and any purchase by you of any
items through the Website, and supersede and govern all prior proposals, agreements, or other communications.

This Website’s Terms and conditions are governed by the federal laws of the United Arab Emirates and the laws of the Emirate of Dubai and all disputes arising here under are subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.